TSA Fails to Stop Wheelchair User Placed on the Wrong Flight by Delta

Feb 24, 2011
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It has not even been a week since the Department of Transportation (DOT) fined Delta Air Lines $2 million for violating federal rules on passengers with disabilities, regarding their provision of assistance to passengers while getting on and off airplanes.

On Sunday, an 80-year-old woman who uses a wheelchair, Nefissa Yesuf, was placed on the wrong flight. It is suspected that she was given the wrong boarding pass by Delta and that the Delta staff who escorted her to the plane wheeled her through TSA onto the wrong flight.  She flew out of Atlanta was supposed to have landed in Dulles, VA instead landed in Charlotte, N.C.


According to Melika Adem, granddaughter of Yesuf, “We got a phone call at 4:30 from the airport saying, ‘Your grandmother was in baggage claim. Where are you guys?’“. However her grandmother was in Charlotte, N.C. and much earlier than Adem would have expected. This is Yesuf’s first time in the United States, but now she just wants to return home. Yesuf is originally from Ethiopia and does not speak English.

When she finally arrived in Washington, Adem noticed that her grandmother had someone else’s boarding pass.  “How can they let her pass with somebody else’s boarding pass? That’s not only Delta’s fault, it’s also TSA’s,” says Adem. “I don’t know who this passenger is, first off. We don’t know who he is, and we don’t know where he is that she used his boarding pass.”  The name on the boarding pass is “not even close” to Yesuf’s name.

Soule a TSA representative does not understand how Yesuf got through security with the wrong boarding pass.   TSA workers are supposed to match each person’s identification document with the boarding pass.  This alone should’ve caught the mistake.  But, it seems that because Yesuf was using a wheelchair, she got escorted through TSA by a Delta staff and no one caught on that she had the wrong boarding pass. This situation does not look good for TSA.  According to a reader from The Consumerist, “If only grandma had a gun in her panties, then TSA would have stopped her”.  Another reader responds, “This is further proof that TSA is worthless”. It is clear that TSA failed to properly do their job.

Both Delta and TSA are reportedly looking into the matter.

Author: Melissa



  • Anonymous

    LOL, the TSA is a JOKE. Biggest WASTE of an agency there is. Period.

    http://www.web-anonymity.it.tc

  • Anonymous

    Quoting Consumerist readers? Wow…talk about the bottom of the barrel.